Information in compliance with personal data protection regulations
In Europe and Spain, there are data protection regulations designed to protect your personal information, which are mandatory for our entity.
Therefore, it is very important to us that you fully understand what we will do with the personal data we request from you. Thus, we will be transparent and give you control over your data, using simple language and clear options that will allow you to decide what we do with your personal information.
Please, if after reading this information you have any questions, do not hesitate to ask us.
Thank you very much for your cooperation.
Who are we?
We are at your disposal, do not hesitate to contact us.
What will we use your data for?
In general, your personal data will be used to communicate with you and provide our services.
Additionally, they may be used for other activities, such as sending you advertising or promoting our activities, with your prior consent.
Why do we need to use your data?
Your personal data is necessary for us to communicate with you and provide our services. In this regard, we will provide you with a series of checkboxes that will allow you to decide clearly and simply about the use of your personal information.
Who will know the information we request?
In general, only authorized personnel within our entity will have access to the information we request from you.
Similarly, those entities that need to access your information to provide our services will also be informed. For example, our bank will know your data if payment for our services is made by card or bank transfer.
Additionally, public or private entities to which we are required to provide your personal data due to legal obligations will have access to it. For instance, tax law requires us to provide the Tax Agency with certain information about economic transactions exceeding a specified amount.
If, aside from the aforementioned cases, we need to disclose your personal information to other entities, we will request your permission beforehand through clear options that will allow you to decide on this matter.
How will we protect your data?
We will protect your data with effective security measures based on the risks associated with the use of your information.
To this end, our entity has approved a Data Protection Policy and conducts annual checks and audits to ensure that your personal data is secure at all times.
Will we send your data to other countries?
There are countries around the world that are safe for your data and others that are not as secure. For example, the European Union is a safe environment for your data. Our policy is not to send your personal information to any country that is not secure in terms of data protection.
If, in order to provide the service, it is necessary to send your data to a country that is not as secure as Spain, we will always request your permission beforehand and apply effective security measures to reduce the risks of sending your personal information to another country.
How long will we keep your data?
We will keep your data during our relationship and as long as required by law. Once the applicable legal periods have expired, we will proceed to delete them securely and in an environmentally respectful manner.
What are your data protection rights?
At any time, you can contact us to find out what information we have about you, correct it if it is incorrect, and delete it once our relationship ends, provided this is legally possible.
You also have the right to request the transfer of your information to another entity. This right is called “data portability” and may be useful in certain situations.
To request any of these rights, you must send a written request to our address, along with a copy of your ID, to verify your identity.
In our entity’s offices, we have specific forms for requesting these rights and offer assistance in filling them out.
To learn more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.aepd.es).
Can you withdraw your consent if you change your mind later?
You can withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were previously interested in receiving advertising about our products or services but no longer wish to receive it, you can let us know through the opposition form available at our entity’s offices.
If you believe that your rights have not been addressed, where can you file a complaint?
If you believe that your rights have not been addressed by our entity, you can file a complaint with the Spanish Data Protection Agency through one of the following means:
-Electronic headquarters: www.aepd.es
-Postal address: Spanish Data Protection Agency, C/ Jorge Juan, 6, 28001-Madrid
-By phone: Tel. 901 100 099 – Tel. 91 266 35 17
Filing a complaint with the Spanish Data Protection Agency incurs no cost and does not require the assistance of a lawyer or representative.
Will we create profiles about you?
Our policy is not to create profiles about the users of our services.
However, there may be situations where, for the purpose of service provision, commercial activities, or other reasons, we need to create profiles based on information about you. An example could be using your purchase or service history to offer you products or services tailored to your preferences or needs.
In such cases, we will apply effective security measures to protect your information at all times from unauthorized individuals who might seek to use it for their own benefit.
Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those we have explained. If, however, we need to use your data for different activities, we will always request your permission beforehand through clear options that will allow you to decide on this matter.
